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 2/17/01 ""

Professional Marketing: It's not Just for the Big Guys

by Bernie Meineke, Georgia SBDC

Every business needs marketing. It's what creates the "door swings and telephone rings" that keep a business in business. But a half-hearted or inconsistent marketing program won't cut it.

Small businesses need a professional approach to marketing: consistent, targeted, and well planned. And we need it even more than big companies do. We have to get it right the first time because we can't afford to make mistakes.

Successful marketing is a process, not an event. The process starts with basic questions like What business are we in? What do we sell? Who wants to buy it? Taking a thoughtful, organized approach to these questions will help make sure a business owner gets the most from each marketing dollar.

How strong is your marketing foundation? Check it out by reviewing these Basic Marketing Moves:

1) Decide: What Business Am I In?

This question sounds simple enough, but it has tripped up lots of successful companies. A talented accounting software consultant will eventually get asked by a good client to help with other computer needs. If you get outside your area of specialty, you may be asking for trouble. Diversify carefully and only into those areas that you know and that fit your business definition.

2) Determine What Benefits You Provide

People buy benefits, not features. Your customers don't buy the flashiest bells and whistles; they buy products that fill needs and provide benefits. In fact, benefits are the reason people do business with you. Understanding customers and their motivations is the key to expanding sales.

3) Position and Differentiate Your Products

Positioning is your image in the minds of customers and prospects. Differentiation is how you set yourself apart from the competition. In today's world, there are very few unique business concepts. It makes sense to carve out a niche—to be known as the best at something. A small business can't be all things to all people, so stake out your territory.

4) Analyze and Segment Your Markets

Not all customers have the same needs. Some want the best price; others want a good guarantee. Some want to shop alone; others want a helpful salesperson. Divide the larger market into smaller groups (or segments) with common needs.

5) Select Your Best Target Markets

Some segments in the market are better matches for your company than others are. The best segments want what you are best at providing. The more precise and accurate your target market, the less time and money you waste reaching people who can't or won't buy your product.

6) Analyze Your Competition

Know your competition and keep an eye on them. Look for both current and future competitors. Be careful: the biggest or most attractive market segments usually attract the largest number of competitors. Look for under-served segments of the market.

7) Develop Goals and a Plan to Reach Them

Your marketing plan is the road map. It may be one page or a volume, but it needs to be written down. Not knowing where you are going is the best way to get nowhere.

8) Set Up a Marketing Budget

Decide what marketing steps you will take and what they will cost. Then estimate the increased sales and profit you expect from your marketing effort. Leeds accommodationMarketing costs are an investment. Be sure the money you spend gives a good return.

9) Promote Vigorously and Consistently

Your marketing message will be more clear and effective if it is consistent. Following the first eight steps will ensure that outcome. But even a perfect message will fail if it is not delivered with passion. Implement your marketing plan with enthusiasm and commitment.

10) Measure Results of Marketing Against Your Objectives, then Correct or Congratulate

Like any game, we keep score in business. billiges hotel PortoPlay hard and play to win.

For further assistance, contact a consultant at a Small Business DevelopmentCenter near you.

> Next week: The Myth About Grants for Business

> Archive of previous articles can be found here




Bernie Meineke is a business consultant in the Georgia State University (Atlanta)office of the Georgia Small Business Development Center (SBDC) Network. Tofind your local SBDC call the state office at (706) 542-6762 or via the webat www.sbdc.uga.edu.

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